อ้างอิง ของ Business process reengineering

  • BRINT Institute, 2007, “Business Process Redesign: An Overview (Article) ”, viewed on 8th May 2008, <http://www.kmbook.com/bpr.htm>
  • Davenport, Thomas (1993) , Process Innovation: Reengineering work through information technology, Harvard Business School Press, Boston
  • Davenport, T, 1996, “The Fad That forgot People”, viewed on 8th May 2008, <http://www.rotman.utoronto.ca/~evans/teach363/fastco/reengin.htm>
  • Hammer, M & Champy, J, 2001, Reengineering the corporation: a manifesto for business revolution, HarperBusiness, New York
  • Irani, Z, Hlupic, V, AND Giaglis, M, 2002, Guest Editorial: Business Process Reengineering: An Analysis Perspective, International Journal of Flexible Manufacturing Systems, vol 5-10, issue 4
  • Liker, J, 2004, The Toyota way: 14 management principles from the world’s greatest manufacturer, McGraw-Hill, New York